01. Information We Collect

We may collect your name, delivery address, phone number, email address, order details, selected products, and other information you voluntarily provide when placing an order, requesting support, or using website features.

02. Order Information

When you place an order, we collect the information necessary to confirm, prepare, dispatch, deliver, and manage your purchase. This may include your order contents, delivery instructions, order status, and relevant communication records.

03. Cash On Delivery

Cash On Delivery is the only payment method available. We do not collect or store credit card numbers, debit card numbers, CVV codes, online banking credentials, or digital payment credentials because no online payment is required to place an order.

04. How We Use Information

Your information is used to process and fulfil orders, arrange delivery, provide order tracking, respond to service requests, process returns and refunds, communicate important updates, prevent misuse, and improve the overall shopping experience.

05. Delivery Communications

We may use your phone number or email address to send order confirmations, dispatch notifications, delivery updates, return information, and other communications directly related to your purchase.

06. Viewing or Wishlist Information

If the website provides viewing-list, wishlist, recently viewed, or similar features, information associated with those features may be stored or processed to help remember your selections and improve your browsing experience.

07. Delivery Partners

Necessary delivery information may be shared with the courier or logistics provider responsible for completing your order. This may include your name, phone number, delivery address, and order-related information required for successful delivery.

08. Third Party Services

We may use trusted third-party providers for logistics, website hosting, analytics, communications, customer support, security, and other operational services. These providers may access only the information reasonably necessary to perform their services.

09. Data Protection

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss. Access to personal information is restricted to authorized personnel and service providers who require it for legitimate purposes.

10. Cookies and Similar Technologies

The website may use cookies, local storage, pixels, or similar technologies to remember preferences, maintain shopping functionality, understand website activity, improve performance, and provide a more convenient browsing experience.

11. Website Usage Information

We may collect limited technical and usage information, such as browser type, device information, pages viewed, approximate location, referring pages, and interaction information. This information may be used to maintain security, analyze website performance, and improve our services.

12. Returns and Refunds

Information related to your order may be used to review return, replacement, and refund requests. This may include order details, product information, delivery information, return reasons, and information needed to verify the request.

13. Refund Information

Since all purchases are made through Cash On Delivery, there are no online payment transactions to reverse. Where a refund is approved, only the information reasonably necessary to complete the applicable bank transfer, UPI, wallet, or other supported refund method may be requested.

14. Information Sharing

We do not share personal information indiscriminately. Information may be disclosed when necessary to fulfil an order, provide requested services, operate the website, prevent fraud or misuse, protect our rights, or comply with applicable legal obligations.

15. Data Retention

Personal and order information may be retained for as long as reasonably necessary to fulfil orders, maintain transaction records, process returns, resolve disputes, provide customer support, improve services, and meet applicable legal or operational requirements.

16. Information Security

While reasonable safeguards are used to protect information, no method of transmitting or storing information online can be guaranteed to be completely secure. We continuously review reasonable measures designed to reduce security risks.

17. Promotional Communications

Where you voluntarily subscribe to optional updates or promotional communications, we may use the information provided to send relevant messages. You may opt out of optional communications using the available unsubscribe or preference options.

18. Children's Privacy

The website is intended for general shopping purposes and is not knowingly designed to collect personal information directly from children. If information is identified as having been collected improperly, reasonable steps may be taken to remove it where appropriate.

19. Accuracy of Information

Customers are responsible for providing accurate and complete information when placing an order. Incorrect or incomplete delivery details may result in delays, failed delivery, cancellation, or other difficulties in fulfilling an order.

20. Your Choices

You may choose not to provide certain information; however, some information is necessary to place and deliver an order. You may also choose whether to receive optional promotional or update communications where such choices are provided.

21. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in website features, services, operational practices, or applicable requirements. The updated policy will be made available through the website.

22. Acceptance

By using the website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.

01. Acceptance of Terms

By browsing this website, placing an order, or using any available website feature, you agree to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.

02. Website Use

The website is provided for lawful shopping and informational purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the website for fraudulent or unlawful activities.

03. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, availability, and other product information. Minor differences in color, appearance, packaging, or presentation may occur depending on your device or the actual product received.

04. Product Availability

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, modify product information, or remove products from the website at any time.

05. Pricing

Prices displayed on the website apply at the time an order is placed and may be changed or corrected without prior notice. Any applicable delivery charges or additional costs will be displayed or communicated as part of the ordering process.

06. Orders

Submitting an order constitutes a request to purchase the selected products. An order may be reviewed, rejected, or cancelled if a product is unavailable, pricing information is incorrect, delivery information is incomplete, or suspicious or fraudulent activity is detected.

07. Cash On Delivery

Cash On Delivery is the only payment method available for purchases. The full applicable order amount must be paid to the authorized delivery personnel when the order is delivered. Credit cards, debit cards, online banking, digital wallets, and other prepaid payment methods are not accepted through the website.

08. Order Confirmation

An order confirmation may be provided after an order is submitted. Confirmation indicates that the order request has been received and does not prevent cancellation where a valid operational, product availability, security, or delivery-related reason exists.

09. Customer Information

Customers are responsible for providing accurate and complete name, phone number, email, and delivery information. Incorrect information may result in delayed delivery, failed delivery, or cancellation.

10. Shipping & Dispatch

Orders are generally prepared and dispatched within the processing period displayed on the website. Estimated delivery times may vary due to courier operations, weather, public holidays, service disruptions, incorrect information, or circumstances beyond reasonable control.

11. Delivery

Customers should be available at the provided delivery address and keep the exact or applicable Cash On Delivery amount ready when the courier arrives. Delivery timelines are estimates and are not guaranteed where delays arise from circumstances outside reasonable control.

12. Delivery Attempts

The courier may make delivery attempts according to its applicable procedures. Repeated unsuccessful attempts, refusal to accept confirmed orders, or unavailable recipients may result in the order being returned or cancelled.

13. Order Cancellation

Cancellation may be available before an order is dispatched. Once an order has entered the shipping or delivery process, cancellation may no longer be possible and the applicable return procedure may need to be followed.

14. Returns & Exchanges

Eligible products may be returned within the applicable return period stated in the Return & Refund Policy. Products must satisfy the applicable condition, packaging, and eligibility requirements. Exchanges may be offered subject to product availability.

15. Damaged or Incorrect Products

If an item arrives damaged, defective, incomplete, or different from the item ordered, the issue should be reported within the applicable reporting period. Supporting information or photographs may be requested to review the matter.

16. Refunds

Approved refunds are processed according to the applicable Return & Refund Policy. Because all orders use Cash On Delivery, refunds are not processed as reversals of online payment transactions.

17. Cash Refund Restrictions

Delivery personnel and return-pickup agents are not authorized to provide cash refunds. Eligible refunds are processed through the designated refund procedure after the required inspection and verification.

18. Promotional Offers

Discounts, promotions, bundles, and special offers may be subject to additional terms or eligibility requirements. Offers may be modified, limited, or withdrawn where permitted by applicable law.

19. Intellectual Property

Website content, including text, images, graphics, designs, layouts, logos, and other materials, may be protected by intellectual property laws. Content may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.

20. Prohibited Activities

Users must not submit false information, place fraudulent or abusive orders, misuse promotional offers, interfere with website security, attempt unauthorized access, collect information without permission, or use the website for unlawful purposes.

21. Third-Party Services

Certain website functions may rely on third-party providers, including courier, logistics, hosting, analytics, communication, and technical service providers. Their services may be governed by their own terms and policies.

22. Limitation of Liability

To the extent permitted by applicable law, liability relating to a purchase or product is limited to the purchase amount associated with the specific item or order giving rise to the claim. We are not responsible for indirect, incidental, or consequential losses where such limitations are permitted by law.

23. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond reasonable control, including natural events, transportation disruptions, technical failures, communication outages, government restrictions, or other unforeseen circumstances.

24. Changes to These Terms

These Terms & Conditions may be updated periodically to reflect changes in products, services, website features, operational practices, or applicable requirements. The latest version published on the website will apply to future use and orders where permitted.

25. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions are subject to the applicable laws and regulations governing the relevant transaction, while preserving any mandatory consumer rights and protections that may apply.

27. Final Agreement

By continuing to use the website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and the other applicable policies published on the website.

14-Day Return Policy

01. Return Eligibility

Eligible products may be returned within 14 days from the date of delivery. Items should generally be unused, unopened, and in their original condition with original packaging, labels, accessories, and any included materials.

02. Damaged, Defective, or Incorrect Items

Products that arrive damaged, defective, incomplete, or different from the item ordered may qualify for a return or replacement. Customers should report the issue as soon as reasonably possible after delivery.

03. Non-Returnable Products

Certain products may not be eligible for return because of their nature, including opened, used, altered, personalized, perishable, or hygiene-sensitive products where applicable. Products specifically identified as non-returnable are excluded unless they arrive damaged, defective, or incorrect.

04. Return Request

Return requests must be submitted within 14 days of delivery through the available return-request process. You may be asked to provide your order details, the reason for the return, and photographs or other information required to evaluate the request.

05. Return Approval

Every return request is subject to review. Approval depends on the product condition, applicable eligibility requirements, reason for return, and information provided during the review process.

06. Return Collection

Once an eligible return is approved, collection may be arranged through an authorized courier or logistics partner. Customers should securely package the product and keep it ready for collection according to the provided instructions.

07. Product Condition

Returned products must meet the applicable condition requirements. Missing accessories, damaged packaging, signs of misuse, alterations, or excessive wear may affect eligibility for a return, replacement, or refund.

08. Inspection

Returned products may be inspected after collection and receipt at the designated processing facility. A refund or replacement will be confirmed only after the applicable inspection requirements have been satisfied.

09. Replacement

If an item is confirmed to be damaged, defective, or incorrectly supplied, a replacement may be offered where the same product is available. If a replacement cannot be provided, an eligible refund may be considered.

10. Refund Eligibility

Refunds are issued only for returns that have been approved after the applicable review and inspection. The refundable amount will be determined according to the applicable return conditions and order details.

11. Cash On Delivery Refunds

Since all purchases are made using Cash On Delivery, there is no online payment transaction to reverse. Approved refunds may be processed through a supported bank transfer, UPI, wallet, or other available non-cash refund method.

12. Cash Refunds

Courier and return-pickup personnel are not authorized to provide cash refunds. All approved refunds must be processed through the designated refund procedure after verification.

13. Refund Processing

Approved refunds will generally be initiated within the stated processing period after completion of the required inspection. The time required for the funds to become available may vary depending on the selected refund method or financial service provider.

14. Return Collection Delays

Collection timelines may vary due to courier availability, incorrect collection information, weather, service disruptions, or other circumstances beyond reasonable control.

15. Failed Collection Attempts

Customers are responsible for making the approved return available at the agreed collection location. Repeated failed collection attempts or an unavailable package may delay the return process.

16. Exchanges

Exchanges may be available for eligible products depending on inventory and product condition. Where an exchange is unavailable, an eligible refund may be processed instead.

17. Promotional Items

Products purchased as part of a bundle, promotion, discount, or special offer may be subject to additional return conditions. Complimentary or bundled items may need to be returned with the original order where applicable.

18. Order Cancellation

Cancellation may be possible before an order is dispatched. Once an order has entered the shipping or delivery process, cancellation may no longer be available and the applicable return procedure may need to be followed.

19. Refused Deliveries

Because orders are fulfilled using Cash On Delivery, repeated refusal or abandonment of confirmed orders may result in restrictions or limitations on future Cash On Delivery orders.

20. Policy Changes

This Return & Refund Policy may be updated periodically to reflect changes in products, services, operational procedures, or applicable requirements. The latest version published on the website will apply to eligible requests.

21. Final Review

Submitting a return request does not automatically guarantee approval. All returns, replacements, and refunds remain subject to the eligibility, inspection, and verification requirements described in this policy.